Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the websites, donation platforms, and online services operated by WestNet Humanitarian Services (“WHS,” “we,” “us,” or “our”), including westnet.ngo, westnet.ca/humanity, and any related subdomains or applications (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. About WestNet Humanitarian Services

WHS is a registered non-profit humanitarian organization:

• Canada: CRA Registered Charity — Registration No. 720627231RR0001
• Alberta: Non-Profit License #357480
• United States: IRS 501(c)(3) Tax-Exempt Organization — EIN 98-1896282
• Minnesota: Foreign Nonprofit Corporation — File #1613718000020
• International: UNGM Registered Supplier

WHS operates as a division of Traya Net / WestNet North America, a CRTC/FCC-licensed telecommunications carrier. Our headquarters are in Calgary, Alberta, Canada.

2. Use of Services

2.1 Permitted Use

You may use the Services for lawful purposes, including:

• Learning about our humanitarian programs and operations.
• Making charitable donations.
• Contacting us for inquiries, partnerships, or volunteer opportunities.
• Accessing information about our procurement and supply capabilities.

2.2 Prohibited Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
• Submit false, misleading, or fraudulent information, including fraudulent donation transactions.
• Attempt to gain unauthorized access to our systems, servers, or databases.
• Interfere with or disrupt the Services or any connected networks.
• Use automated tools (bots, scrapers, crawlers) to access or collect data from the Services without our written consent.
• Impersonate WHS or any WHS representative.
• Use the Services to transmit viruses, malware, or other harmful code.
• Use our name, logo, or branding without prior written authorization.

3. Donations

3.1 General

All donations made through the Services are voluntary, charitable contributions. By making a donation, you confirm that:

• You are authorized to use the payment method provided.
• The information you provide is accurate and complete.
• You understand that donations are used to fund humanitarian programs at the discretion of WHS.

3.2 Tax Receipts

WHS issues official tax receipts for eligible donations:

• Canadian donors: Official donation receipts under CRA guidelines (Registration 720627231RR0001). Donations are tax-deductible as permitted by the Income Tax Act (Canada).
• U.S. donors: Tax-deductible under IRC Section 170 (EIN 98-1896282). Contributions are deductible to the extent permitted by law.
• Other jurisdictions: Tax deductibility depends on your local laws. Consult your tax advisor.

3.3 Refund Policy

Donations are generally non-refundable. However, if a donation was made in error, or if there was a processing error resulting in an incorrect charge, please contact us within 30 days at humanity@westnet.ca. We will review refund requests on a case-by-case basis and process valid refunds within 10 business days.

3.4 Recurring Donations

If you set up a recurring donation, you may cancel at any time by contacting us at humanity@westnet.ca or +1 (403) 774-7470. Cancellations take effect before the next scheduled charge.

3.5 Payment Processing

Donations are processed by third-party payment processors including Stripe, Inc. and PayPal, Inc. Your use of these services is subject to their respective terms of service and privacy policies. WHS does not store complete credit card numbers.

3.6 Designated vs. Undesignated Donations

You may designate your donation for a specific campaign or program (e.g., Lebanon Relief, USA Community Relief). WHS will make reasonable efforts to apply designated donations to the specified purpose. However, if a campaign is fully funded, discontinued, or if circumstances change, WHS reserves the right to redirect excess funds to other programs that further our charitable mission. Donors will be notified if a significant reallocation occurs.

4. Intellectual Property

All content on the Services — including text, images, graphics, logos, videos, software, and design — is the property of WHS or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.

• The WestNet name, WestNet Humanitarian Services name, and associated logos are trademarks of WestNet North America / Traya Net.
• You may not reproduce, distribute, modify, or create derivative works from our content without written permission.
• Limited use of our materials for news reporting, educational purposes, or personal non-commercial use is permitted with proper attribution.

5. Third-Party Links and Services

The Services may contain links to third-party websites and services (e.g., social media platforms, payment processors, partner organizations, UN agencies). These links are provided for convenience only. WHS does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party website.

6. User-Submitted Content

If you submit content to us (e.g., through contact forms, testimonials, volunteer applications, or email), you grant WHS a non-exclusive, royalty-free, perpetual license to use, reproduce, and display such content in connection with our charitable mission. You represent that you have the right to submit such content and that it does not violate any third party’s rights.

7. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

WHS does not warrant that:

• The Services will be uninterrupted, error-free, or secure.
• Any defects will be corrected.
• The results obtained from using the Services will be accurate or reliable.

8. Limitation of Liability

To the fullest extent permitted by applicable law, WHS, its officers, directors, employees, volunteers, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Services, including but not limited to:

• Loss of data, profits, or business opportunities.
• Errors, interruptions, or delays in the Services.
• Unauthorized access to or alteration of your data.
• Any third-party conduct on the Services.

In no event shall our total liability exceed the amount you donated to WHS in the twelve (12) months preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless WHS, its officers, directors, employees, and volunteers from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Alberta, Canada.

For U.S. donors: To the extent required by applicable law, disputes may also be brought in the state or federal courts located in Hennepin County, Minnesota.

11. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Services, you consent to the practices described in the Privacy Policy.

12. Communications

By providing your email address (e.g., when making a donation or submitting an inquiry), you consent to receiving transactional emails from us, including donation confirmations, tax receipts, and responses to your inquiries. You may also receive occasional updates about our humanitarian programs. You can unsubscribe from non-transactional communications at any time by clicking “unsubscribe” in any email or contacting us directly.

13. Modifications to Terms

WHS reserves the right to modify these Terms at any time. Changes will be effective upon posting to this page. The “Last updated” date at the top indicates the most recent revision. Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms.

14. Modifications to Services

WHS reserves the right to modify, suspend, or discontinue any aspect of the Services at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and WHS regarding your use of the Services and supersede all prior agreements and understandings.

17. Contact

For questions about these Terms, please contact us:

• Email: contact@westnet.ngo
• Phone: +1 (403) 774-7470
• Mail: WestNet Humanitarian Services, PO BOX 93027, Calgary, AB T2G 0X6, Canada

WestNet Humanitarian Services
CRA Registered Charity: 720627231RR0001  |  IRS 501(c)(3) EIN: 98-1896282
Alberta Non-Profit License: #357480  |  Minnesota File: #1613718000020